Overview of the Microsoft Donation Program

Microsoft believes technology can do amazing things. That's why they partner with thousands of organizations like yours around the world to help each one achieve its mission. Through their Unlimited Potential efforts, they provide software donations, training, and resources that can help change peoples' lives and transform communities.

The Microsoft Software Donation Program for nonprofits and public libraries is one of BiGTech Program's most popular resources.

Eligibility and Quantity Allotments

For information about the types of organizations that are eligible for Microsoft donations through BiGTech Program and the frequency and quantity allotments per organization, see Microsoft Donation Program ─ Eligibility and Allotments.

Microsoft Donations Are Volume Licensing Products

The Microsoft products donated through BiGTech Program are Volume Licensing products. This means that organizations and libraries must use somewhat different procedures to install and track their software than they would for software obtained through a retail channel, such as a local store. They also have access to benefits that would not be available with retail software.

The information below lists some of the features of the Volume Licensing program that organizations encounter frequently.

Volume Licensing Service Center

You use the Volume Licensing Service Center (VLSC) — a Microsoft website — to obtain installation keys, download software, order installation discs, and access other benefits included with your Microsoft donation. The first step is to create an account on the VLSC website. This account with the VLSC is separate from your BiGTech Program account, and BiGTech Team has no access to it. Each request you place through BiGTech Program is assigned an authorization number and a license number. Microsoft via TechSoup forwards these to you together with the information needed to set up a VLSC account if this is your first request.

Volume License Agreement and Product Use Rights

When you register at the VLSC, you agree to abide by the terms and conditions of your agreement. These terms and conditions establish general rules for use of the Volume Licensing software. Each application also has product use rights. These can be found at the Product Licensing Search site.

One product use right that many organizations do not know about is the right to install most desktop applications (but not operating systems) twice: first on your main workstation (your licensed device) and then on a portable device such as a laptop or PDA. The original installation and the portable device copy must be the same version in the same language, and the software on the portable device can be used only by the single primary user of the main workstation.

Software Assurance

Microsoft donations through BiGTech Program always include Software Assurance. Software Assurance is a Microsoft program that allows recipients to receive free upgrades to new versions of their products. Software Assurance adds value to your software donation in a number of other ways. Your organization can get Microsoft e-learning courses, cold backups for disaster recovery, and multilanguage packs.

Software Assurance benefits last for two years. Near the end of the two-year Software Assurance period, you will receive an email informing you that your Software Assurance is about to expire. This does not mean that your product license will expire. You can continue to use the product, but you cannot access its Software Assurance benefits, such as free e-learning or version upgrades.

Refunds and Returns

If you want to return or exchange any of the Microsoft donated product you've received, you will need to return the entire Microsoft portion of your request and place a new request. An exchange consists of returning the items and then placing a new, revised request for the items you want.

If you received media disks, returns can be accepted only if none of the software has been installed, and you received the shipment no more than 60 days previously.

If you want to return or exchange one or more items received through the Microsoft Software Donation Program, please notify BiGTech Team of the impending return by calling 022 -28328518.

The donation limits on your account will normally be reset within eight business days after a return is complete.

Other Resources from Microsoft

Any nonprofit that has additional software needs should investigate Microsoft's Charity Open License program. This program allows organizations to purchase Volume Licensing software at reduced prices.

See the Microsoft website www.microsoft.com/nonprofit for information on grants, free software, help and training, and stories about how organizations are addressing common challenges with Microsoft technology.

Getting Help

BiGTech Team can assist you with questions about the Microsoft donation program at BiGTech Program — see Contact Us.

Microsoft offers online product support.