General Program FAQs

tags:  FAQs


General

1.1 Which products are available through the BiG Tech Program?
1.2 Why do you charge administrative fees?
1.3 How do I contact you?
1.4 How can I get advice on selecting products?

Eligibility

2.1 Does my organization qualify for the BiG Tech Program?

Registration

3.1 I would like to order products. How do I get started?
3.2 If someone else has already registered my organization with the BiG Tech Program, can I use this account to order products?
3.3 How can I find out my organization’s username and password?

Placing an Order

4.1 How do I place an order?
4.2 How many products can I order?
4.3 How often can my organization order products?
4.4 My organization has multiple branches. Can each branch place orders individually?
4.5 How can I pay for my order?

Delivery Address

5.1 Can the delivery address be different from my organization’s registered address?

Order Status

6.1 When can I expect to receive my order?
6.2 What should I do if I have a question about the status of my order?
6.3 What should I do if I want to cancel my order?

Refunds & Returns

7.1 What should I do if I want to return my order?
7.2 In what form will refunds be issued?

Account Access

8.1 What do I do if I forget my organization’s username or password?
8.2 My organization has been registered by someone else. How can I find out my organization’s username and password?
8.3 What do I do if my organization’s details have changed since it was registered on the BiG Tech Program?

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For frequently asked questions about individual Donating Partners' programs, please see:

Microsoft Program FAQs

1.1 Which products are available through the Big Tech Program?

The Big Tech Program offers donated technology products to eligible organizations. Please see Browse Products for further information.


1.2 Why do you charge administrative fees?

The Big Tech Program will be charging an administrative fee for each request processed. The fee is to cover the cost of administering the donation program.
Whilst administrative fees vary, charities will still make savings of between 92-96% on typical retail prices.
Fees ensure that the Big Tech Program can continue to offer donated products as efficiently as possible, at the lowest possible cost.

1.3 How do I contact you?

Please see Contact Us.

1.4 How can I get advice on selecting products?

FREE help & advice on selecting products is available to organizations already registered with the Big Tech Program. Please see Help and Advice for further information.

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Eligibility

2.1 Does my organization qualify for the BiG Tech Program?

The Big Tech Program is available to Indian organizations with nonprofit status. For more information see Eligibility Criteria.

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Registration

3.1 I would like to order products. How do I get started?

Please see Getting Started for further information.

3.2 If someone else has already registered my organization with the BiG Tech program, can I use this account to order products?

Yes. You will need to use your organization’s username and password to log in.

3.3 How can I find out my organization’s username and password?

If you do not know your organization’s password, click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address or username. A new password will be emailed to you. If you do not know any of these details, then contact us at bigtech@nasscomfoundation.org

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Placing an Order

4.1 How do I place an order?

Please see Placing an Order for further information.

4.2 How many products can I order?

Our Donor Partners maintain requirements for the number of products an organization can order. For more information, please see:
Microsoft free Software Donations Program guidelines and Eagle conferencing guidelines.

4.3 How often can my organization order products?

Our Donor Partners maintain requirements for the number of orders an organisation can place. For more information, please see:
Microsoft free Software Donations Program guideline and Eagle conferencing guidelines.

4.4 My organization has multiple branches. Can each branch place orders individually?

Yes, provided each branch has been awarded its own exclusive nonprofit status. If this is the case:

  • Complete the on-line form
  • Once your branch has been registered, and BiG Tech have confirmed it meets the required Eligibility Criteria, you will be able to place an order by logging in to the online shop using your branch’s username and password.
  • If your branch has already been registered, login from the home page.
  • If your branch has already been registered, but you do not know your username and password, click on Request New Password on the home page and enter your organization’s registered email address. Your organization’s username and password will be emailed to your organization’s registered email address. If you do not know any of these details, then contact us at bigtech@nasscomfoundation.org

 

4.5 How can I pay for my order?

Payments can be made by manual invoice.

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Delivery Address

5.1 Can the delivery address be different from my organization’s registered address?

It is a requirement of the BiG Tech Program that goods are delivered to the Delivery Address of your organization.
Please note: Certain Donor Partners may permit goods to be delivered to a different address, provided confirmation of the delivery address is given in writing by a Trustee or Director of your organization. Please see Delivery Address for further information.

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Order Status

6.1 When can I expect to receive my order?

Products from our Donor Partners are subject to special processing. You can expect to receive your order by: Microsoft - Up to 14 days from the date we receive your order and Eagle conferencing in 24 hours on business days. 

6.2 What should I do if I have a question about the status of my order?

Please e-mail your question to us at bigtech@nasscomfoundation.org with 'Order Status Enquiry' as the subject line, and include the following information in the text of your email: 

  • Organization Name
  • Registered Charity Number
  • Order Confirmation Number

6.3 What should I do if I want to cancel my order?

Please e-mail us at bigtech@nasscomfoundation.org with 'Order Cancellation Request' as the subject line, and include the following information in the text of your email: 

  • Organization Name
  • Registered Charity Number
  • Order Confirmation Number
  • Reason for Cancellation

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Refunds & Returns

7.1 What should I do if I want to return my order?

Please e-mail us at bigtech@nasscomfoundation.org with 'Order Return Request' as the subject line, and include the following information in the text of your email: 

  • Organization Name
  • Registered Charity Number
  • Order Confirmation Number
  • Reason for Return

7.2 In what form will refunds be issued?

Refunds will be issued by crediting the credit or debit card on which payment for the order was made.

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Account Access
8.1 What do I do if I forget my organization’s username or password?
Click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address or username. A new password will be emailed to you. If you do not know any of these details, then contact us at bigtech@nasscomfoundation.org.

8.2 My organization has been registered by someone else. How can I find out my organization’s username and password?

Click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address. A new password will be emailed to you. If you do not know any of these details, then contact us at bigtech@nasscomfoundation.org

8.3 What do I do if my organization’s details have changed since it was registered on the Big Tech Program?

Please e-mail us at bigtech@nasscomfoundation.org with 'Change Details' as the subject line, and include the following information in the text of your e-mail: 

  • Organization Name
  • Registered Charity Number
  • The new details